These terms and conditions apply in every contract / transaction for the supply of any Goods by MPG Business Information Systems Pvt. Ltd. (“Stone Depot”). By receiving this document, the Buyer confirms information about Stone Depot’s products has been presented, fully explained, understood, and accepted by the Buyer

1. DEFINITIONS

“Stone Depot” means Stone Depot/MPG Business Information Systems Pvt. Ltd. t/as Stone Depot (ABN 91 604 850 222).

“Buyer” means the Purchaser (Person, Firm, or Corporation) to whom the Sales Order/invoice is issued.

“Purchase Order” means the purchase order provided to Stone Depot by the Buyer; confirmation of the Buyer has accepted the Quotation/Sales Order.

“Sales Quotation” means “Sales Order” is the document provided by Stone Depot to the Buyer which specifies the price Stone Depot will charge the Buyer for the supply of the Goods. “Sales Order” means the agreement between Stone Depot and the Buyer comprised of the Quotation, the Purchase Order, the Sales Invoice and General Terms, and Conditions of Sale.

“Price” means the price Stone Depot charges the Buyer for the supply of the Goods.

“Goods” means all materials, supplies and the likes to be provided by Stone Depot under this Sales Order.

“Delivery Address” means the address nominated by the Buyer as the place for delivery of Goods mentioned in the Sales Order.

“Date of Cancellation” means the date upon which Stone Depot receives a notice of cancellation from the Buyer.

“Date of Delivery” means the approximate date upon which the Goods are dispatched from Stone Depot’s warehouse to the delivery address.

“Stipulated Period” means the period specified in the Sales Order as the period for which the quoted price shall apply.

2. ENTIRE AGREEMENT

The “Sales Order” is the documented agreement and understanding in entirety, between ‘Stone Depot’ and the ‘Buyer’ with respect to the supply of the Goods and is the only document that will be recognized by Stone Depot as authority for undertaking to supply the Goods. The Sales Order constitutes the entire agreement between the parties and supersedes all previous negotiations and communications.

Stone Depot’s “Terms of Sale” shall prevail where inconsistencies clash with the Terms and Conditions mentioned in the Buyer’s order. Stone Depot reserves the right to decline, by written notice to the Buyer, to fulfil any Sales Order in whole or in part, at any time prior to the delivery of the Goods or performance of the services, in which case Stone Depot will be under no obligation in respect to the Sales Order. The Sales Order may only be varied by written agreement between the parties.

3. SALES QUOTATION & PRICING

All Sales Quotations are valid for 48 hours unless specified. All prices are in Australian Dollars, excluding GST and delivery charges unless otherwise specified in Sales Quotation. The prices specified in this Sales Quotation are only for the product type and quantity mentioned in this Sales Quotation. Stone Depot may alter the price without any prior notice if there is any change in the product type and quantity.

4. PAYMENT TERMS

A deposit of 30% (50% for Custom Order) of the total order amount is required. No stock will be assigned or allocated until the deposit amount is received. Unless otherwise agreed to, all invoices must be paid in full before collecting or dispatching any order from Stone Depot’s warehouse. Stone Depot may in its sole discretion decide that Goods will not be available for collection until funds have cleared in Stone Depot’s bank account. All Goods remain the property of Stone Depot until full payments is received.

Payment to Stone Depot is not subject to the Buyer receiving payment for the Goods from their customer(s). The Buyer must make all payments to Stone Depot without deduction, set-off, or counterclaim and no amounts are to be deducted from any payments as security, retentions, or for any other reason unless Stone Depot agrees to such deductions in writing. An Order Handling Fee ($50) will be charged if order value is less than $1,000 + GST and a Priority Order Packing Fee will be charged if Buyer wants to collect the order before standard packing time.

In case of delay in payment, Stone Depot reserves the right to hold the delivery of any order and charge interest at the rate of ONE (1) per centum/month on the due amount. Stone Depot reserves the right on all credit accounts to varying the terms of the payment at any time should the credit worthiness of the Buyer at any time become, in Stone Depot’s opinion, unsatisfactory and require payment to be made in full by cash, or electronic transfer, or bank cheque.

5. ORDER DELIVERY

Order Delivery implies delivery of the Goods to the Buyer either via collecting from the warehouse or delivery by Stone Depot’s 3rd party carrier at the specified address mentioned in the Sales Order.

6. ORDER COLLECTION BY BUYER

Stone Depot acknowledges that the Buyers may collect purchased Goods on their own or a 3rd party carrier from Stone Depot’s warehouse. A minimum of 6 business hours turnaround time for same-day collections is to be given for Goods being collected. Stone Depot reserves the right to refuse dispatch of Goods for any unscheduled attempts to collect the Goods and will not be responsible for any cost or cancellation of the order.

The Buyer must examine the Goods at the time of collection at Stone Depot’s warehouse. In case of any damage, defect in colour, quantity, quality, and packaging concern, it shall be reported to the warehouse staff immediately by the Buyer/3rd party carrier. The Goods are deemed to be accepted once loaded onto the Buyer’s vehicle or arranged transport. The use of third-party carriers shall be the Buyer’s sole liability and Stone Depot takes no responsibility for any damage/shortage once the carrier leaves Stone Depot’s warehouse. Stone Depot will not be liable in any way whatsoever for any damage/loss that may be caused because of, but not limited to, excessive weight of the Goods, improper weight distribution, and Goods that are not stored correctly for transport.

7. ORDER DELIVERY BY STONE DEPOT

Stone Depot uses third-party transport companies to deliver the Goods and can’t be held responsible for any loss. All Goods shall be delivered to the kerb side in front or reasonably deemed effective location once the Goods have been made available for unloading at the nominated delivery point

at the discretion of the driver. Stone Depot will deliver to an external point with easy access. Stone Depot (third-party transport carrier) will not enter any premises or carry the Goods further than an external delivery point.

If Stone Depot’s carrier enters the property for delivery, it shall be deemed by the invitation of the Buyer. The Buyer warrants it has possession of the property and is authorised to invite the carrier into the premises. The Buyer agrees Stone Depot and Stone Depot’s carrier are not liable for any damage caused during the delivery attempt. If the Buyer is not the owner of the property, it agrees to indemnify Stone Depot and Stone Depot’s carrier for any loss, damage, or injury to the Goods or any other property whatsoever, or to any person caused or contributed to by Stone Depot’s carrier. The Buyer must ensure a responsible person is at the delivery address at the time of delivery to supervise and sign for the receipt of the Goods.

The foregoing notwithstanding, the Buyer may request, and Stone Depot may agree in writing to deliver the Goods to a location other than a kerb side in front of or reasonably located within the vicinity of the delivery address provided the Buyer shall bear all liability (whether with respect to loss or damage to person, property or to the Goods) arising from and in respect of delivery and the Buyer hereby agrees to indemnify Stone Depot with respect to any such liability.

A receipt or delivery docket for the Goods signed by any person at the delivery address shall be conclusive proof that the Goods were delivered in accordance with the Sales Quotation. If the delivery address goes unattended or if Stone Depot cannot otherwise affect the delivery of the Goods to the delivery address, then Stone Depot may, at its option, leave the Goods at the delivery address or store the Goods at a location deemed appropriate and fit by Stone Depot. If Stone Depot stores the Goods, then the Buyer shall pay or indemnify Stone Depot for all the costs and expenses incurred in or about the storage, and Stone Depot shall be at liberty to re- deliver them to the Buyer from the place of storage at the Buyer’s expense. The Buyer must ensure that the delivery address is easily accessible to Stone Depot. If the delivery address is not easily accessible to Stone Depot, the Buyer must bear all additional costs reasonably incurred by Stone Depot in unloading/loading the Goods.

The Buyer/s must confirm to accept the quantity, colour, and quality of the Goods they take delivery of by signing the delivery docket which carrier provides to the Buyer during delivery of the Goods. The delivery docket so signed, shall be conclusive evidence that the Buyer has received, reviewed, and is satisfied with the quantities, colour, and quality of the Goods described in the delivery docket and the Buyer shall cease to have any moral or legal right from making any statement or claim to the contrary. Wherever the Goods are collected either by courier or by an agent of the Buyer, the Buyer warrants that their agent has the authority to sign the docket on the Buyer’s behalf.

8. PRODUCT SUITABILITY / FIT FOR PURPOSE

It is the Buyer’s responsibility to ensure that the selected products are suitable and fit for the purpose for which they are intended. The Buyer agrees to not rely on the skill, advice, or judgment of Stone Depot in relation to the suitability of any Goods and/or services for a particular purpose. Any advice, recommendation, information, assistance, or consultation provided by Stone Depot is provided without any liability of Stone Depot whatsoever. All products shall be selected by the Buyer at their own discretion after considering all factors.

9. INSTALLATION OF GOODS

Stone Depot recommends that the Goods are installed by experienced and licensed stone fixers. Inexperience with these materials may damage the Goods. Stone Depot will not be liable for any damage or breakage whatsoever occurring after the delivery or any loss incurred by the Buyer or Buyer’s fixers because of such damage or breakage. Goods must be laid in compliance with Australian practices which include tile blending from different batches. Visit www.australiantilecouncil.com.au to familiarise yourself with tiling practices and codes. Stone Depot accepts no responsibility for cleaning or sealing of the Goods. Stone Depot accepts no liability for: (a) the removal or for any loss incurred by the Buyer associated with replacing the imperfect goods; and (b) any consequential loss, damage, or expense that arises because of any defects in respect of the Goods that Stone Depot agrees to replace; or (c) any Goods that have been laid.

The Buyer acknowledges that variation in colour and texture in natural stone products is normal and properties of the products. It may vary from the sample and picture supplied. As it is a natural stone, no two pieces will be identical by means of characteristics and appearances. Stone tiles are often packed into crates very tightly, are wet at the point of production and may have some residue from the various finishing processes employed. Because of this, it is recommended that stone tiles are washed and are allowed to dry completely before every stage of the installation process. They will often lighten in colour as they dry. No claims will be accepted and processed for such natural differences. Stone Depot recommends the Buyer inspects the Goods prior to dispatch from Stone Depot’s warehouse. To ensure even blending of colours, the material should be laid from several crates at a time. All Goods must be inspected before installation. Once Goods have been installed, they are deemed accepted. No warranties and claims can be made for any fault including colour variations, surface defects, sizing variations, quantities, or any other defect.

Stone Depot recommends Buyers seal all the natural stone products and always check the effectiveness of the sealer. Natural stone may react to chemical compounds, so please follow the manufacturer’s instructions, and ensure to carry out testing before full application. Stone Depot doesn’t recommend the use of acid on any natural stone product. Our natural stone products are not calibrated; therefore, dimensions may vary. However, size or thickness variation in the product supplied by Stone Depot must comply with the Australian Standards. The buyer shall ensure that adequate stock is purchased to complete a job. If the Buyer orders an insufficient number of Goods, then Stone Depot takes no responsibility for any variation of colour in further batches supplied to the Buyer or the inability to supply the Goods at all. Consequently, up to 6% breakage, chipping, and hair line cracks are allowed during transportation due to the nature of natural stones.

10. PRODUCT INSPECTION

The Buyer or its designated agent at Stone Depot’s premises can only carry out any inspection or test agreed upon before the acceptance of the Goods by the Buyer, must unless otherwise agreed. The Buyer must bear the cost of any specialized inspection or tests required. In the case of any such inspection, Stone Depot accepts no responsibility for any defect(s) identified in the Goods once the Goods in question have left the Stone Depot Premises.

11. DELIVERY TIMELINE

Stone Depot endeavours to complete and deliver each order by the expected delivery date but will not be responsible for any loss or damage arising from any delay or failure to deliver the Goods for any reason whatsoever. Time is not of the essence concerning the delivery as the specified delivery dates are an estimate only. The Buyer accepts that all Goods are subject to availability and that there may be delays from time to time. Wherever practicable, Stone Depot will seek to act in good faith and notify the Buyer of any such delays on time. Stone Depot cannot be held responsible for any delays in the delivery timeline because of unforeseen issues or 3rd party’s fault which are beyond the control of Stone Depot such as pandemics, shipping port congestions, shipping issues, container shortages, industrial actions, and or trade issues between the countries.

The Buyer must pay for and accept the ordered Goods regardless of delayed delivery. If Stone Depot determines that, it is or may be unable to deliver within a reasonable time or at all, Stone Depot may cancel the Sales Order and in the event of such cancellation, the Buyer shall not have any claim against Stone Depot for any damage, loss, cost, or expense whatsoever. Stone Depot will not be liable for any costs incurred concerning any such delay or cancellation. Under no circumstances shall the Buyer have any claim of any nature whatsoever arising from late delivery.

12. COMPLETION OF ORDER AND STORAGE

The Buyer’s obligation to pay for the Goods is not conditional on the Buyer’s willingness and/or readiness to take delivery of the Goods. If the Goods are manufactured, completed and ready for collection/delivery at Stone Depot’s warehouse and the Buyer is not ready to take delivery of the Goods due to delay in the project or any other reason, then the Buyer is liable to pay the full amount of the Goods as soon as Stone Depot notifies the Buyer that order is ready for delivery/collection of the Goods as the deposit amount will not be sufficient to hold the stock. Stone Depot may agree to store the Goods on the Buyer’s behalf for a limited period if storage space is available. Such Goods will be held at the Buyer’s risk and Stone Depot accepts no liability for any loss or damage at a charge of $7/pallet/week plus transportation cost (if any) to move the stock to another storage facility.

13. PARTIAL DELIVERIES

Stone Depot may deliver the Goods in instalments. Failure of Stone Depot to deliver any instalment shall not entitle the Buyer to cancel the balance of the Sales Order. If the Buyer makes default in respect of any instalment, Stone Depot may elect to treat the default as a breach of contract relating to each other instalment.

14. CHANGE IN SPECIFICATIONS

Before the commencement of manufacture of the Goods, the Buyer may, by notice in writing, request Stone Depot to vary the colour or specifications of the Goods, which Stone Depot may or may not grant in its unfettered discretion. If Stone Depot denies any such request, then the Buyer must accept and pay for the Goods as specified in the relevant Sales Order. Stone Depot shall not vary the colour or specifications of the Goods unless and until requested to do so in writing by the Buyer. If any such request causes a change in the cost or time required for the manufacturer and/or supply of the Goods, then an equitable adjustment shall be made to the Price and/or the terms of the Sales Order. The Buyer is not entitled to request Stone Depot to vary the colour or specifications of the Goods after the commencement of manufacture of the Goods.

15. PRODUCT EXAMINATION, CLAIMS, OR RETURNS

The Buyer must inspect the Goods at the time delivery for any damage, defect in colour, quantity, or quality. Any concern shall be reported in writing within 48 hours of receiving the Goods. No claims or returns will be accepted once the Goods are installed, or have been unpacked, classified as rejected or discontinued product lines by Stone Depot, or sold in sale/clearance by Stone Depot, or specially obtained, imported, or custom order (Size, Thickness, Colour) to order for the Buyer, or otherwise without the prior written approval from Stone Depot.

If the Buyer has any concern about the product delivered, then the Buyer shall share the evidence of concern in form of videos or pictures. The Buyer is advised to not open the remaining pallets or take out the rest of the Goods from the pallet in case of any defect spotted by the Buyer. Upon receiving the video/photo evidence, Stone Depot shall direct the Buyer on further action. In case of non-compliance with the above-mentioned clause and if the entire content of the pallet is taken out, it shall be deemed accepted. If the customer uses the Goods beyond the initial receipt, it shall be deemed that the Goods conform to the relevant order and are fit for the purpose for which they are intended. The Buyer must separate and hold the Goods subject to any such claim and be available for inspection by Stone Depot.

Unless where otherwise agreed, any returns must have the explicit consent of Stone Depot and will incur a 25% (Minimum $350) handling charge/restocking fee. Transport for return of Goods is to be organised and paid for by the customer no matter whether it was picked by the Buyer or delivered by Stone Depot.

Custom orders cannot be cancelled or returned under any circumstances and the Buyer is liable to pay 100% of the Goods amount to Stone Depot.

*Returns will not be accepted where Goods are damaged or broken in any way, shape, or form and the lot has been finished or sold. All returns must be authorised by Stone Depot. No refund for ‘Incorrect Choice’ or ‘Change of Mind’. Stone Depot reserves the right not to accept any product that has been delivered to the site and has been unpacked. Stone Depot doesn’t take responsibility or any liability for reselling the Goods and any commitment made to the customer on behalf of the product or Stone Depot.