Privacy Policy

MPG Business Information Systems Pvt. Ltd. trading as Stone Depot (“Stone Depot”, “we”, “our”, or “us”) ABN 91 604 850 222 respects your privacy and is committed to protecting the personal information we collect.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

This policy applies to all personal information collected through our website (www.stonedepot.com.au) and through other interactions you may have with us across any communication channels.

Stone Depot may update this policy from time to time. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 16th March 2026.

1. What Personal Information We Collect

We may collect the following types of personal information:

1.1 Personal Information

Stone Depot accepts no responsibility or liability for:

• Name and job title
• Company name (if applicable)
• Type of customer (e.g., Builder, Homeowner, or Reseller)
• Contact information (such as email address and phone number)
• Billing and delivery addresses (residential and/or business)
• Access information required for job sites for delivery and visit

2.2 Transaction Information

We may collect transaction-related information, including:

• Quote or sample requests
• Order details (including products and quantities)
• Payment confirmation (including payments processed by third-party)
• Bank details (for the purpose of processing refunds, where applicable)
• Competitive quotes from others
• Referral information where a customer has been referred to us

3.3 Communications

We may collect information related to communications with you, including:

• Enquiries or messages you send to us
• Sales and customer support communications
• Any correspondence between you and our team regarding products, services, or orders

4.4 Technical Information

When you visit our website, we may automatically collect certain technical information, including:

• Device information, IP address, browser type, and internet service provider
• Date and time of your visit, pages viewed on our website, and referring website addresses
• General geographical location

This information helps us understand how our website is used and enables us to improve our website and services.

5.5 Sensitive Information

We don’t collect Sensitive Information in any manner.

“Sensitive information” is a subset of personal information and means:

Information or opinion about an individual’s racial or ethnic origin, political opinions, membership of a political organisation, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual orientation or practices, criminal record, health information about an individual, genetic information, biometric information or templates.

We do not collect Credit Card, and any financial information from anyone over the phone, text, or email. If any employee asks for any of the above information, please report to the contact given below.

2. How We Collect Personal Information

2.1 We may collect personal information about individuals or companies in several ways, including when you:

• Interact with our website, such as by submitting an enquiry or contact form, requesting a quote or product samples, using chat, or placing an order
• Communicate with us via email, phone, text, chat, or any other channel
• We use a cloud-based telephony service. When you contact us by phone, your call may be routed through this platform.
• When you contact us by phone, we may collect information such as your phone number, call time and duration, and notes taken by our customer support team.
• Visit our showrooms or warehouses in person
• Subscribe to newsletters or marketing updates
• Interact with our website through cookies or analytics tools

2.2 Cookies and Website Analytics

Our website uses cookies and similar tracking technologies to enhance your browsing experience and help us improve our website and services. Cookies are small files stored on your device that allow us to recognise your browser and remember certain information.

We may also use third-party analytics tools to understand how visitors use our website. This may include information such as your IP address, browser type, pages visited, time spent on pages, and referring websites.

The data collected through cookies and analytics is generally used to improve website functionality, performance, and user experience.

You can manage or disable cookies through your browser settings. Please note that some features of our website may not work properly if cookies are disabled.

3. How We Use Personal Information

3.1 We may use personal information for a variety of purposes, including:

• Providing quotes, sample requests, responding to enquiries, and offering customer support
• Processing and fulfilling orders, managing product deliveries, logistics, and related payments
• Internal record keeping and day-to-day administration
• Improving our website, services, and systems, including detecting fraud or misuse
• Managing site access and monitoring the performance of services provided to clients
• Assessing applications for employment and managing recruitment processes for current or prospective employees
• Complying with legal and regulatory obligations
• If you have provided your personal information for employment purposes, we may use it to assess your application and determine your suitability for positions at Stone Depot.

3.2 We may also use your contact information to:

We may collect transaction-related information, including:

• Contact you by email, phone, fax, or mail
• Send promotional emails about new products, special offers, or other information we think you may find useful. You can opt out of all marketing communications at any time by using the unsubscribe link in emails or contacting us directly

4. Disclosure of Personal Information

We may share your personal information with third parties where it is reasonably necessary for legitimate business purposes, in line with this Privacy Policy and applicable laws, including the Privacy Act 1988 (Cth).

4.1 Such disclosures may include:

• Our employees, resellers, contractors or service providers, to the extent reasonably necessary to provide our services to you. This may include third party warehouses, transport companies, internet service providers, IT systems administrators, website hosting, cloud storage, cloud-based telephony service provider, mailing houses, couriers, payment processors, and data entry service providers
• Our business insurer, advisors, including lawyers, accountants, human resource consultant, financial and credit institutions including, but not limited to, credit card companies and credit reporting agencies or other professional service providers, to the extent, reasonably required and our related companies or entities.
• Suppliers and other third parties with whom we have commercial relationships, for business, marketing and related purposes
• Third parties where you request, authorize, or consent to the disclosure of your information.
• To enforce our Terms and Conditions or policies and protect our rights, property, safety, or those of our customers and others
• If you are a candidate for an employment position involving a third party with whom we have an agreement, that third party to assess your application; and
• If required by law, to any person authorised by such law. This may include the police service, ambulance service, or government departments or regulators within Australia in connection with law enforcement activities
• Your personal information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy.

4.2 Marketing and Advertising Partners

• With business and marketing partners who assist us with marketing, analytics, and advertising activities.
• For example, we may use services provided through HubSpot to support personalized advertising based on your interactions with our website and other merchants’ websites.

These partners may process personal information in accordance with their own privacy policies. Depending on your location, you may have rights to request that your information is not used for targeted advertising.

4.3 Sale or restructure of business

In the future, we may consider selling, merging, or restructuring our business, acquiring another business, or transferring our operations to a new business entity. In such circumstances, it may be necessary to disclose your personal information to relevant parties, including the new or merged business entity so they can evaluate the proposed transaction, for example during a due diligence process. We Will disclose the personal information that is reasonably necessary for the purpose of assessing or completing the proposed sale, merger, acquisition, restructuring, or transfer. Any such disclosure will be subject to appropriate safeguards to maintain the confidentiality and security of your personal information.

4.4 Exception for employee records

The APPs do not apply to employee records. Therefore, this Privacy Policy does not cover the handling of employee records by Stone Depot where the records are directly related to a current or former employment relationship between Stone Depot and the employee or former employee.

5. Relationship with HubSpot & Other Websites

5.1 Relationship with HubSpot

Our website uses services provided by HubSpot, which supplies customer relationship management, marketing automation, and related tools that support our interactions with you.

As part of providing these services, HubSpot may collect and process certain personal information relating to your access to and use of our website, including information you submit through forms, subscriptions, or other interactions on our website. This information may be transmitted to and processed by HubSpot and its service providers in order to operate, maintain, and support these services. Some of these service providers may be located outside Australia.

HubSpot may also use information obtained through interactions with our website, together with information from other customers using the HubSpot platform, to improve and develop its services and related features.

Where HubSpot processes personal information on our behalf, we remain responsible for handling personal information in accordance with applicable privacy laws, including the Privacy Act 1988 (Cth).

For further information about how HubSpot collects and handles personal information, please refer to HubSpot’s privacy policy available on their website and the links below.

Privacy Policy – https://legal.hubspot.com/privacy-policy

Privacy Preferences – https://www.hubspot.com/hubspot-privacy-preferences

HubSpot may update its privacy policy from time to time. You should check HubSpot’s website periodically to ensure that you are satisfied with their privacy practices.

5.2 Links to other websites

Our website may include links to other websites for your convenience. Once you click on these links and leave our site, we do not have control over those websites. We cannot be responsible for the privacy or protection of any information you provide on them, and those websites are not covered by this Privacy Policy. We recommend exercising caution and reviewing the privacy policy of any website you visit.

6. Overseas Disclosure: Do we transfer information overseas?

Any information provided to Stone Depot may be transferred to, stored, or processed at destinations outside Australia.These overseas recipients may be located in countries including, but not limited to, India,Singapore, the United Kingdom and the United States, or other countries where our service providers operate.

This may occur where our suppliers, agents, partners, related companies, or third-party service providers operate or store data on our behalf. As a result, personal information we collect may be accessed or processed by staff or third parties located outside Australia to support our business operations and technology platforms.

Where we disclose personal information to overseas recipients, we take reasonable steps to ensure that those recipients handle personal information in a manner consistent with the Australian Privacy Principles under the Privacy Act 1988 (Cth), unless an exception under that law applies. However, the transmission and storage of information via the internet is not completely secure. While we take reasonable steps to protect personal information and work with reputable service providers, we cannot guarantee the absolute security of personal information stored or transmitted electronically, including where it is transferred overseas. Stone Depot may also store personal information in the ‘cloud’ which may mean that it resides on servers which are situated outside Australia.

By using our website or providing personal information to us, you acknowledge that your personal information may be transferred to overseas recipients as described in this Privacy Policy.

If you have any questions about overseas disclosures, please contact us using the details provided in this policy. If you do not agree with the transfer of your personal information outside Australia, you should refrain from providing personal information to us.

7. Data Security

Stone Depot takes careful steps to protect your personal information from misuse, loss, unauthorized access, alteration, or disclosure. We use a combination of technical and organizational safeguards, including secure servers, strong IT infrastructure, limited staff access, encryption, firewalls, and other data protection measures.

However, no method of transmitting information over the internet or storing it electronically can be completely secure. While we do our best to keep your information safe, we cannot guarantee the absolute security of any data sent to or from our website.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as otherwise required by law.

When personal information is no longer required for these purposes, we take reasonable steps to securely destroy or permanently de-identify the information in accordance with the Privacy Act 1988 (Cth).

9. Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorized access, modification, or disclosure.

Personal information may be stored electronically by us or by our authorized service providers, including secure data storage providers.

While we take reasonable steps to protect personal information, you should be aware that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9.1 Our security measures may include physical, technical, and organizational safeguards such as:

• secure IT infrastructure and network security systems
• access controls, including user identifiers and passwords
• firewalls and other cybersecurity protections
• restricted access to personal information.

9.2 We retain personal information only for as long as necessary to:

• fulfil the purposes outlined in this policy
• comply with legal obligations
• resolve disputes
• enforce our agreements.

When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it.

10. Access and Correction

We take reasonable steps to ensure that personal information is current, accurate, up-to-date and complete whenever we collect or use or disclose it.

Throughout our dealings with you we will take reasonable steps to confirm the details of your personal information we hold and ask you if there are any changes required.

The accuracy of personal information depends largely on the information you provide to us, so we rely on you to:

• let us know if there are any errors in your personal information you become aware of; and
• keep us up-to-date with changes to your personal information (such as your name or address).

You may request access to the personal information we hold about you.

You may also request correction of any personal information that is inaccurate, incomplete, or outdated.

In some circumstances, we may need to verify your identity before processing such requests.

Requests can be made using the contact details provided below.

11. Children’s Privacy

Our website is not intended for use by children, and we do not knowingly collect personal information from children.

If you believe that a child has provided personal information to us, please contact us immediately so that we can take appropriate steps to remove such information.

12. Privacy Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, you may lodge a complaint with us.

We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations.

The updated version will be published on our website.

14. Acceptance

By accessing or using our website, or by providing personal information to us, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please refrain from providing personal information to us

15. Contact Information

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

MPG Business Information Systems Pvt Ltd. t/as Stone Depot

2/4A Meridian Place

Bella Vista NSW 2153

Australia

Email: [email protected]

Phone: 1300 830 274