Frequently Asked Questions

Stone Depot has been supplying natural stone to residential and commercial projects across Australia since 1984.

Stone Depot has been supplying natural stone across Australia since 1984. We stock Travertine, Limestone, Marble, Granite, Bluestone, Sandstone, Cobblestones and Slatestone for both flooring and walling applications, with warehouses in Sydney, Melbourne and Brisbane keeping stock levels high for reliable availability. Free samples are available before you commit to a bulk order, and we deliver Australia-wide. Whether you're a homeowner, builder, architect, landscaper, pool builder or developer, every enquiry gets the same level of attention from our team - no matter the size of your project.

Stone Depot delivers to NSW, QLD, VIC, SA and other Australian locations from our warehouses in Sydney, Melbourne and Brisbane - metro, regional, and selected remote areas included.

Delivery costs depend on your location, order size/weight, and which delivery method is required (truck-mounted forklift, HIAB crane, or tailgate truck with pallet jack). Contact us with your postcode, order details and preferred delivery method for an accurate quote.

Metro areas: 3-4 business days. Regional areas: 4-8 business days. All orders are processed within 3 business days of the order date and confirmation of full payment. Contact us for an exact timeline for your location.

We will do our best to accommodate your preferred delivery date. Please advise us when placing your order and our logistics team will confirm whether it can be met, subject to carrier availability and your location.

All goods are delivered to kerbside or the nearest accessible external point at the driver's discretion. Our third-party carriers will not enter premises or move goods beyond the external delivery point. Please ensure someone is at the delivery address to supervise and sign for the goods.

No. Your order will be unloaded using either of the following: truck-mounted forklift, HIAB crane, or tailgate truck. Please note that your site must have appropriate access and a hard, flat surface. For forklift deliveries, a minimum clearance of 2.2 metres wide is needed. Contact our team before ordering if you have site access concerns.

If our carrier cannot safely access your site, the consignment may be returned to the depot. Additional redelivery or storage charges will apply. Make sure your site has clear access before your scheduled delivery. If you're unsure, call us beforehand.

Yes. Orders can be collected from our Sydney, Melbourne and Brisbane warehouses. Collection hours are Monday-Friday, 9 AM-3 PM at all locations, and Saturday 9 AM-1 PM at Sydney only. Please note we do not offer same-day pickup - our standard processing time is 2-3 business days. Call us on 1300 830 274 to confirm your order is packed before coming in.

Before signing the delivery docket:

• Check that the number of pallets and items matches your order confirmation.
• Check the packaging for any visible damage before unloading.
• If you spot any damage, note it on the delivery docket and photograph it before moving anything. Do not sign the docket as "received in good condition" if damage is visible - contact us straight away.

Note: A receipt or delivery docket for the Goods signed by any person at the delivery address shall be conclusive proof that the Goods were delivered in accordance with the Sales Quotation.

Stone Depot has three warehouses across Australia - Sydney (Wetherill Park), Melbourne (Dandenong South), and Brisbane (Stapylton). All three hold stock from our flooring and walling range.

You're welcome to visit any of our three warehouses to view stone samples and talk through your project with our team. We recommend calling ahead and take a prior appointment to confirm visiting hours and let us know what you need so we can prepare for your visit.

Stone Depot offers free samples so you can assess the texture, tone and character of a product before committing to a larger order.

Use the sample order form on our website, or call/email our team directly. Provide your name, delivery address, and the product(s) you'd like to sample. We'll process your request and arrange dispatch. Please note that a delivery/shipping fee may apply - this will be confirmed when you place your sample request.

Sample requests are assessed on a case-by-case basis. If you need to compare multiple products for a specific project, contact our sales team on 1300 830 274 or email [email protected] and we'll do our best to accommodate your needs.

Samples are free. However, there is a shipping/delivery fee for samples sent by post - this is confirmed at the time of your request. Sample pick-up from our warehouses is free of charge.

Yes. You can request samples for multiple products in a single order. List all the products you want to compare when placing your request.

Samples are processed for delivery within 2-3 business days of order placement and delivery payment confirmation. Estimated delivery time after dispatch is 3-5 business days. Regional and remote areas may take longer.

Samples are shipped from our Sydney warehouse and delivered Australia-wide. A delivery/shipping fee may apply - this will be confirmed when you place your sample request.

Yes. Sample deliveries are processed and dispatched separately from bulk product orders. Your bulk order will not be delayed while waiting for a sample.

At every stage of delivery, we send you an email with the latest tracking information. No need to follow up as updates come to you automatically.

Samples are cut from current stock of the product, so they accurately represent the stone type, finish, and general look of what you will receive. However, because natural stone is formed geologically, no two pieces are identical - variation in tone, veining, and surface texture is normal and expected. This is not a defect. Thus it makes it clear that colour and texture variation in natural stone is an inherent property of the material and is not grounds for a claim.

Yes. Samples come from the current stock of the product you've requested, so they reflect the actual stone type, finish, and appearance of what you'll receive in a bulk order.

Standard samples are cut in convenient small sizes. If you need a larger piece to properly evaluate the stone in your project environment, contact our team to discuss options - larger samples may be available on a case-by-case basis.

Yes. Contact us with your chosen product(s), quantities, and delivery address and we'll provide a written quote. For larger or staged project orders, our team is happy to discuss your full requirements in detail.

Please let our team know when you send in your sample request if you need samples quickly for a big or time-sensitive project. In these situations, we will do our best to put dispatch first. The best way to let us know that you need a sample right away is to call us directly.

Yes. We can talk about your project needs after you've looked over your samples. We can help you choose a product, figure out how many you need, plan the delivery, and give you a custom quote. You can call us at 1300 830 274.

The number of pallets you need depends on the size, type, and total number of items you ordered. The amount of pallet coverage varies from product to product. Once you let us know what products you want and how much space you need to cover, our team can figure out how many pallets you need. Let us know your measurements and the product you want, and we can give you an exact number.

The amount of coverage on a standard pallet of size 1x1x1m depends on the type of stone, its size and its thickness. You can also get in touch with us and we'll confirm the amount for the product you're asking about.

Yes. Ordering extra material to cover cutting, breakage, and pattern waste is standard practice. For simple rectangular laying patterns, a 10% waste allowance is a good rule of thumb. Some patterns, like French pattern or crazy paving, may need a higher waste allowance, usually between 10% and 15%. Our team can help you figure out the right amount of waste for the product and laying pattern you want.

Yes. Please tell us the length and width of the area you want to cover in meters, the product you want to use, and the pattern you want to lay it in. Our team will then figure out how much you need, including a suggested amount for waste. Please call or email us with the details of your project.

No, you can not view your order history online.

Please get in touch with our team to update your billing or delivery address.

You can place your order via our website, by phone on 1300 830 274, by email at [email protected], or by visiting one of our warehouses. Have your product name, required quantity, and delivery address ready. Our team can also help you calculate quantities based on your project dimensions.

Orders can be placed via our website, by phone on 1300 830 274, by email at [email protected], or in person at our Sydney, Melbourne, or Brisbane warehouses.

An account is required to place an order to ensure smooth order processing and hassle-free dispatch every time.

A deposit of 30% of the total order value is required to confirm your order (50% for custom orders). No stock is allocated until the deposit is received. The full invoice balance must be paid before your order is collected or dispatched. All goods remain Stone Depot's property until full payment is received. Contact our team for available payment method options.

We offer multiple payment options to suit your needs.

• Credit Card - available online and in-person at our warehouses
• Bank Transfer - processed securely online
• Card Swipe - available at our warehouse locations

Please note: bank charges may apply on credit card and card swipe transactions.

Changes or cancellations must be made as early as possible. Custom orders cannot be cancelled or returned under any circumstances, and the full order amount is payable. For standard orders, once goods have been processed for dispatch, modifications may not be possible and charges may apply. Contact us immediately if you need to change an existing order.

Contact our sales team to discuss large or project-based orders. We provide custom quotes based on product selection, quantity, and delivery requirements. Trade and wholesale customers may qualify for trade pricing.

An Order Handling Fee of $50 applies if the order value is under $1,000 + GST. A Priority Order Packing Fee also applies if you need to collect your order before standard packing time.

No. All quoted prices are in Australian Dollars and exclude GST and delivery charges unless otherwise stated in your Sales Quotation. All Sales Quotations are valid for 48 hours unless specified.

Order confirmation is sent to the email address provided at the time of ordering, typically once your deposit has been received and your order processed. Check your spam/junk folder if you don't receive it. Contact our team if there's any issue.

Stone Depot works with builders, tilers, landscapers, pool builders, architects, developers and interior designers. Register via our reseller program or contact our team directly to discuss trade pricing, which is assessed on a case-by-case basis.

For large or staged project orders, contact us early with your product requirements, quantities, and project timeline. We can provide a custom quote and discuss stock reservation, staged delivery scheduling, and dedicated account management.

For large or upcoming projects, stock can be reserved by paying a 30% deposit in advance plus stocking fee after a certain time period. For more details, contact our sales team on 1300 830 274 or email [email protected].

Trade and wholesale account holders receive dedicated support from our sales team for project planning, quoting, and ongoing supply. If you have an active trade account, please contact your account representative directly. If you are not yet a registered trade customer, enquire through our reseller registration page or contact our team to discuss eligibility.

Stone Depot maintains extensive stock across all three warehouses. Availability can vary, and some products may not always be in stock. Our team will confirm product availability and quantity at the time of your order and advise you of any expected lead times.

If a product becomes unavailable after your order is confirmed, we will contact you promptly to discuss options which may include a suitable alternative, a revised delivery date, or a refund for the affected item. We will not substitute products without your approval.

Restock timelines vary by product and supply chain lead times. If a product you need is currently out of stock, contact us and we can advise on expected availability and hold your interest in the meantime.

Note any visible damage on the delivery docket before signing. Photograph the damaged items and packaging before unloading. Report the issue to Stone Depot in writing within 48 hours of delivery, with your order number and photos. Do not install damaged goods - doing so may affect your ability to make a claim. Do not open remaining pallets if you've spotted a defect; contact us first for direction.

Cross-check your delivery against your order confirmation. If items are missing, contact us immediately with your order number and a list of missing items. We will investigate and arrange a resolution promptly.

Any concerns about damaged or missing goods must be reported to Stone Depot in writing within 48 hours of delivery. Concerns reported after this window may not be accepted. Contact us as soon as possible.

Returns require Stone Depot's prior written approval and attract a handling/restocking fee of 25% of order value (minimum $350). Return transport is at the buyer's cost. No refunds for incorrect choice or change of mind. Goods that have been installed, unpacked and used, or are part of a custom/clearance order cannot be returned.

You can contact Stone Depot's team in the following ways:

Phone: 1300 830 274

Email: [email protected]

Our team is available to take calls and respond to enquiries Monday to Friday, 9 AM - 4 PM. Sydney also has Saturday hours from 9 AM - 1 PM for warehouse visits and pickups. Outside these hours, you can reach us by email at [email protected] or via the contact form on our website, and we'll get back to you the next business day. Call us on 1300 830 274.

Pickup hours at all three warehouses are Monday-Friday, 9 AM-3 PM. Sydney (Wetherill Park) is also open Saturday 9 AM-1 PM. Brisbane and Melbourne are not open on Saturdays. All locations are closed on Sundays.

Pickup hours at all three warehouses are Monday-Friday, 9 AM-3 PM. Sydney (Wetherill Park) is also open Saturday 9 AM-1 PM. Brisbane and Melbourne are not open on Saturdays. All locations are closed on Sundays.